Cornerstone CU employees are working hard to ensure you are well looked-after. For any issues not addressed on this page, please fill in the form below and we promise to get back to you within one business day.

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© 2019 Cornerstone Credit Union

Rates Starting at

3.75%

We are committed to working with our valued personal, farm and business members to provide flexible solutions to the challenges you face. This page is your one-stop source for answers to your COVID-19 related questions, from branch hours to loan repayment and investment advice.

We Are Here For You Through COVID-19

Below, we’ve provided answers to your most frequently asked questions. We hope this will help address some of your concerns. For any issues not listed here, please fill in the form at the bottom of the page and we promise to get back to you within one business day.

Although our public operating hours have been reduced, all Cornerstone CU employees are working hard  to ensure you are well looked-after. We thank you for your patience and understanding in this unprecedented time.

FAQ

I have an essential transaction that can only be conducted in-branch. What should I do? 

In this unprecedented time, we are serving you differently. Effective April 6, 2020 we will temporarily suspend in-branch services in all our branches.

Our branch doors will be locked to the public; however, we continue to serve members through alternate delivery channels.  Our employees remain working to serve your needs.

We can assist you. Call our Contact Centre first at 1.855.875.2255 to discuss your needs.  Our Advisors are available to answer your questions and if necessary, can make branch arrangements for essential services that cannot be done through other convenient alternate delivery channels. Our Contact Centre is open:
Monday to Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 8am – 4pm

We ask that you use 
Online BankingMobile App or our ATM network to perform your day to day transactions such as depositing cheques, paying bills, and account inquiries.

In an effort to keep everyone safe and as per government guidelines, you cannot visit a branch if you have travelled recently, have been exposed to someone with COVID-19, are feeling ill, or if your banking can be done using one of these safe and convenient options. 


What are your current branch hours?

Effective April 6, 2020 we will temporarily suspend in-branch services in all our branches.

Our branch doors will be locked to the public; however, we continue to serve members effectively through alternate channels.  Our employees remain working to serve your needs.

Call our Contact Centre first at 1.855.875.2255 to discuss your needs.  Our Advisors are available to answer your questions and if necessary, can make branch arrangements for essential services that cannot be done through other convenient channels. Our Contact Centre is open:
Monday to Thursday: 8am – 8pm
Friday: 8am – 6pm
Saturday: 8am – 4pm 

I need to make an appointment for advice or services. What should I do?

If you require non-cash transactional services, please fill in the form below and we’ll be in touch within one business day. 

We’d like to once again remind you of the other ways to bank remotely including ATMs, online and mobile banking; please click here for more details.

What supports are in place if I require flexibility on my loan or mortgage payments?

Under the Member Support Program, Cornerstone Credit Union will consider:

  • Extending flexible loan repayment options on loans and mortgages including an interest-only option for up to six months; or

  • A payment deferral option of up to three months. The balance of these payments will be added to the end of the loan or mortgage current amortization.

    Individual members, farms, or businesses facing hardship are encouraged to fill in the form below and a Financial Advisor will be in touch to help you out.

Can you remove holds on my cheque deposits (whether through the ATM or Deposit Anywhere)? 

Holds are placed on cheques for your safety to reduce the risk of fraudulent transactions. To find out how long the hold is and to inquire about lifting the hold, call our Contact Centre at 1.855.875.2255.

If you are regularly receiving a government or employer cheque, consider automatic direct deposit to avoid holds.

 

Can you change the $ deposit limit maximum for Deposit Anywhere transactions?

It is possible, please call our Contact Centre at 1.855.875.2255 and an Advisor can review your deposit limits.

How can I cash my cheque? 

Deposit your cheque through the ATM or through Deposit Anywhere in the mobile app. To find out how long the hold is and to inquire about lifting the hold, call our Contact Centre at 1.855.875.2255.

Please note: Most businesses are not accepting cash as payment, so it is best to have a debit card for purchases.

How can I deposit my Pension or Government cheque?
There are a few options:  

1.The Government of Canada is asking everyone to sign up for auto deposit with the Government.

2.Deposit your cheque through one of our electronic channels such as ATM or Deposit Anywhere in the mobile app.

3.Place them in our Night Depository, where available. Include your name and account number. These will be processed regularly throughout the day.

How can I access banking services?

We want to make sure you can get the services you need in the safest way possible. At the present time, this means doing as much of your banking as you can using ATMs, MemberDirect Online Banking, mobile app or by filling in the form below

Click here for more information on your remote banking options.

Our Advisors are also available to answer your questions and help you with all your financial needs. Call 1.855.875.2255.


Where are Cornerstone’s Night Depositories located? 

•Yorkton (located at the Drive-thru ATM – will only fit an envelope without key access)
•Tisdale
•Wynyard
•Rose Valley
•Kelliher
•Ituna
•Theodore

I don’t have a debit card – what do I do?

Call our Contact Centre at 1.855.875.2255, and we will make arrangements to get you a debit card.

I pay my bills in-branch - How can I pay my bills now? 

1.You are encouraged to sign up for auto withdrawal from SaskPower, SaskEnergy, SaskTel, SaskTel Mobility, etc.

2.Pay bills through Online banking or Mobile Banking. If you do not have access to online or mobile banking contact our Contact Centre to get set up.

3.Call our Contact Centre and we can process bill payments over the phone.

4.Place them in our Night Depository, where available. Include your name and account number, along with the bill stub. These will be processed regularly throughout the day.

I tried calling the Contact Centre and I can’t get through. What should I do?  

As we deal with extremely high call volumes, we have added additional Cornerstone employees to our Contact Centre. We ask for your patience during this time, and rest assured we will get to you and help you through this uncertain time.

You can also fill in the form below and we’ll be in touch within one business day

Is my money secure?  

Deposits held in Saskatchewan credit unions are fully guaranteed. There is no limit to the size of deposit covered by the guarantee – whether $1 or $1,000,000 or more, all deposits are fully guaranteed.

The Corporation’s system of deposit protection, including preventive approaches, strong levels of credit union capital and a strong guarantee fund ensure even the largest deposits are fully guaranteed.

In the history of the Corporation, no one has ever lost a dollar deposited in a Saskatchewan credit union.

How can I protect myself from scams related to COVID-19?  

During this time, it is important to be vigilant against those seeking to commit fraud. We will never send you unsolicited emails asking for confidential information, such as your password, PIN, access code, credit card, or account numbers. Please do not respond to unsolicited e-mails, text messages, websites, or pop-up windows that request this type of information. We also remind you not to open attachments or click hyperlinks in emails or text messages that are sent by someone you do not recognize.

Who should I talk to if I’m concerned about my investments, such as GICs or RRSPs?

We understand your concerns and are here to help. Please fill in the form below and a Financial Advisor will be in touch shortly to answer your questions and discuss your best options. 

How can I deposit my USD cheque? 

Place them in our Night Depository, where available. Include your name and account number. These will be processed regularly throughout the day.